Job Description

Senior Program Manager – Demand Response Programs

Employment Type: 1-year W-2 contract with potential to extend

Schedule: Hybrid – Monday–Thursday onsite, Friday remote

Hours: Standard 8-hour workday (Core hours: 9 AM–4 PM)

Pay Rate: $65–$75/hour DOE

Position Overview

We are seeking an experienced Senior Program Manager to oversee the administration and operations of utility Demand Response programs. This role focuses on program execution, regulatory compliance, financial accuracy, cross-functional collaboration, and continuous process improvement.

Key Responsibilities

• Manage daily operations of Demand Response programs, ensuring compliance with regulatory requirements and organizational objectives.
• Review and validate participant incentives, vendor payments, and program-related transactions.
• Collaborate with IT, Supply Management, Marketing, Policy, and other internal departments.
• Support regulatory filings, program design, and implementation activities.
• Monitor program performance, analyze data, and identify opportunities for process improvement.
• Provide guidance to program support staff and ensure a positive customer experience.
• Participate in a rotating weekend on-call schedule approximately once per month during Demand Response season (May–October).

Required Qualifications

• Bachelor's degree required.
• Experience in program management, project coordination, or utility program administration.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage multiple priorities and coordinate across departments.
• Excellent written and verbal communication skills.
• Experience with quantitative analysis, reporting, and stakeholder management.

Preferred Qualifications

• Experience with utility Demand Response, energy efficiency, or customer energy programs.
• Familiarity with utility regulatory requirements and compliance processes.
• Experience with program performance analysis, payment validation, and operational improvements.

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