Answering Service Manager Job at Alarm Systems Inc, Quincy, IL

  • Alarm Systems Inc
  • Quincy, IL

Job Description

Answering Service Manager

Midwest Answer is hiring a full-time Answering Service Manager to lead our dedicated team of customer service professionals. This is an on-site position, not remote.

We are a 24/7/365 answering service that handles inbound calls for a wide range of clients across the country. Our agents provide professional supportno sales callswith a strong local presence. We pride ourselves on teamwork, flexibility, and delivering exceptional service.

Key Responsibilities

As the Answering Service Manager, you will oversee all aspects of our answering service operations, including:

  • Recruiting, hiring, and onboarding new team members
  • Creating and managing staff schedules
  • Ensuring coverage for all shifts, including holidays and weekends
  • Conducting performance reviews and quality assurance
  • Supporting a collaborative and respectful team culture

Desired Skills & Qualifications

We're looking for someone who is:

  • Friendly, respectful, and professional on the phone
  • Experienced in business phone communication
  • Accurate and efficient in typing
  • Proficient with:
    • Google Chrome or Firefox
    • Email and Microsoft Office (Word, Excel, PDFs)
  • Skilled in multitasking and problem-solving
  • Able to work independently and as part of a team
  • Detail-oriented and organized
  • Experienced in team management and leadership

Compensation & Benefits

  • Vacation and Holiday pay
  • Health and dental insurance
  • 401(k) retirement plan
  • Commission opportunities for additional sales
  • Supportive team environment with flexible time-off scheduling
  • Opportunities for growth in a family-oriented company

About Midwest Answer

Since 1974, Midwest Answer has built its reputation on strong relationshipsespecially between our clients and their customers. We're a progressive, family-oriented company passionate about helping businesses grow. Our team delivers friendly, professional, and reliable customer service with integrity and pride. We're here so our clients don't have to be.

Job Tags

Full time, Work at office, Local area, All shifts, Flexible hours

Similar Jobs

Seniors Prefer Homecare

Night Time Caregivers Job at Seniors Prefer Homecare

 ...their property with dignity, patience, compassion, and respect. This person will encourage and remain empathetic to the clients at all times. Responsibilities: ~ Home assistance Provide light housekeeping, run errands or provide transportation if needed.... 

King Youth Foundation Inc

Postsecondary Access Counselor II - Admissions & Aid Job at King Youth Foundation Inc

College Bound Institute (CBI) in Miami, FL is seeking an EOC Counselor II to provide individualized academic, career, and financialaid counseling for adults and youth 19+. You will manage a caseload of about 500 participants per year, guiding intake through enrollment ...

Jusczak Trucking LLC

Class A Driver (Local, Dedicated lane) Job at Jusczak Trucking LLC

 ...Trucking: Class A CDL Driver | Dedicated Minnesota Lane | $500/Day Flat Rate | Home Daily Jusczak Trucking Family-Owned Since 1974 Looking for a predictable schedule, flat rate pay, and a route that gets you home every night? Jusczak Trucking is hiring... 

Community Health Systems

ER Registrar Job at Community Health Systems

Job SummaryThe ER Registrar is responsible for managing patient intake and registration processes in the Emergency Department. This role gathers and verifies personal, insurance, and medical information, ensures accuracy and confidentiality of patient records, and delivers... 

Oklahoma Medical Research Foundation

Postdoctoral Scientist - Srinivasan Lab Job at Oklahoma Medical Research Foundation

 ...engineered mouse models, advanced imaging, molecular and cellular biology, biochemistry, single-cell and spatial transcriptomics, and...  ...biological science, M.D., or equivalent (or expected to receive degree soon). Familiarity with standard lab techniques. Strong motivation...